Shipping policy

Effective October 28, 2026

Where we ship

We ship only to addresses in the United States. We do not ship internationally. Some shipping options may not be available for P.O. boxes and military (APO, FPO, DPO) addresses. If we cannot ship to the address on an order, we will cancel it and refund it in full.

Printed to order

Every item is printed after you order. Production usually takes 2 to 7 business days before your order ships. Business days are Monday through Friday, not counting U.S. federal holidays. Production can take longer during busy seasons, such as the weeks before the holidays.

Delivery times

After your order ships, delivery time depends on the shipping option you choose at checkout. Standard shipping usually arrives in 3 to 8 business days. All delivery dates shown at checkout or in emails are estimates from the carrier, not guarantees.

If we cannot ship your order within the time we told you, we will let you know by email and give you the choice to cancel for a full refund.

Shipping costs

Shipping costs are calculated at checkout from your address and the items in your cart. Shipping charges are not refundable, except as described in our Return and Refund Policy.

Orders that ship in more than one package

Items in one order may be printed in different places and arrive in separate packages on different days. You will not be charged extra for this.

Tracking

We email you a tracking number when each package ships. Please watch for it and check your spam folder.

Your address

You are responsible for entering a complete and correct shipping address at checkout. We cannot change an address after production has started.

• If a package comes back to us because the address was wrong or incomplete, or because delivery was refused or not picked up, it will not be refunded. We can reship it once if you pay the shipping again. If you do not reply within 14 days of our email, the order is closed without a refund.
• Once the carrier's tracking shows a package as delivered to the address you gave, we are not responsible for it being lost or stolen after that. Please contact the carrier and your local post office.

Lost or damaged packages

See our Return and Refund Policy for how to report a lost or damaged package and the time limits that apply.

Questions

Email info@bluebonnetgenome.org with your order number.